Nespresso created a truly transformative experience for its customers in recent years. In the article below, Olivier explains the Nespresso success by implementing the digital transformation in its business model. Like many industries, the coffee industry has changed over the last years. Nespresso was founded in , is present in more than sixty-four countries, employs 12, people, has annual revenue of four billion dollars, more than boutiques in premier locations, five million Facebook fans, and , unique online customers every day. Since they sold close to 28 billion aluminum capsules. Nespresso transformed coffee from a simple product to a sophisticated coffee drinking experience by enabling personalized and engaging connections, blending the physical with the digital to act as one. The company wants to deliver the perfect coffee experience, while you take your time to enjoy the moment.

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Podcast: Download. Digital transformation is business transformation, and it must be inspired by a future vision of delivering best-in-class customer experience. In a market where customer expectations are rapidly changing and the future is unknown, Nespresso realized it was imperative to decentralize the organization — giving up control to digital change agents — to accelerate and amplify transformation across the company. We use cookies to enable website functionality and to tailor content to your interests. Please accept cookies or get more information. Skip to content. Twitter LinkedIn Facebook Email.
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Nespresso is a success story that should not be missing from any top list of product and business model innovations. With excellent taste, exclusive style and experience, the Swiss company has managed to sell its coffee many times over, far from any price war. About providers have already tried to copy it. After many, even lost patent disputes, Nespresso is now relaxed and convinced of the unique customer benefit: the customers try and come back. But the perfect business model is not quite perfect - why? You can find out here. The customer's need for sustainability.
Measuring responsiveness, page layout, navigation, features, ease of use, etc. Measuring platforms, versions, standards, errors, integrations, etc. Get a sample of our proprietary data insights on the impact of digital on traditional industries and companies. Published by Pearson, a leading guide for executives to understand and lead digital transformation initiatives. Please leave this field empty. Nespresso created a truly transformative experience for its customers in recent years. First and foremost, Nespresso is a coffee experience, not a coffee product. Everything about the brand—from the wide range of colors and types of machines to the dozens of flavors of coffee to the various designs of mugs, cups, and saucers available—is aimed at enabling a personalized coffee experience that is unique to each person enjoying it. Founded in , Nespresso is now present in 64 countries and this brand claimed annual revenue of 4 billion Swiss francs in